Terms and conditions of sale

Version 1, 1 November 2026

These general terms govern the sale of custom-made boxes and packaging by Boxes (boxesmakers.com), based in Valencia (Spain), email [email protected], phone and WhatsApp +34 645 288 831.

They apply both to businesses and professionals (“business customers”) and to private individuals buying for purposes outside their trade or profession (“consumers”). Sections marked “Consumers only” or “Business customers only” apply only to that type of customer. Nothing in these terms limits the rights that the law grants to consumers.

1. How an order is placed

1. Estimated price. The configurator on the site calculates an estimated price based on the dimensions, material, print and quantity you choose. It is not a binding offer.
2. Quote. Based on your configuration, we send you a quote with the final price, taxes, delivery cost, production time and payment method. The quote is valid for 14 days from the date it is issued.
3. Artwork and specification. Before production we send you the proof (technical and print layout) for approval. What you approve in writing (by email or WhatsApp) is the order specification.
4. Confirmation. The contract is concluded when you accept the quote and the proof in writing and we send you the order confirmation. Together with the confirmation we send you these terms on a durable medium.
5. Payment and production. Production starts once we receive the agreed payment.

The contract is concluded in Spanish or in the language of the site on which you placed the order. We keep the quote and the order confirmation, and you can ask us for a copy at any time.

2. Minimum order and manufacturing tolerances

Each type of box has a minimum order quantity, shown on the site and in the quote. Industrial packaging production may involve small variations from the approved specification:

• print colour: slight differences in shade compared with the screen or with other print runs, due to the material and printing technique;
• dimensions: up to ±2 mm;
• quantity: up to ±3% of the units ordered; we invoice the quantity actually delivered.

These variations are not considered a defect. If your order needs tighter tolerances, tell us before you approve the proof and we will include them in the quote.

3. Customer artwork and content

By sending us logos, images or texts for printing, you confirm that you have the right to use them. Please check the proof carefully: we are not liable for errors (text, dimensions, colours) contained in a proof you have approved. Business customers only: the customer shall indemnify Boxes against any third-party claims arising from the use of the content it has supplied.

We may refuse to print unlawful or offensive content.

4. Prices and payment

Prices in the quote are stated in euros and specify whether VAT is included. The delivery cost is shown separately in the quote. Payment is made only by bank transfer to the company account shown in the quote or invoice. We do not accept cash.

Depending on the order, the quote may provide for full payment in advance, or a deposit with the balance due before dispatch.

Business customers only: if deferred payment is agreed, the payment term will not exceed 60 days, and late payment will bear interest under Spanish Law 3/2004 on combating late payment in commercial transactions.

5. Production time and delivery

Production takes 10 to 14 days from approval of the proof and receipt of payment. Transit time is added to this; it depends on the destination and is shown in the quote. We deliver throughout Spain and the European Union by carrier.

Consumers only: unless another date has been agreed, we will deliver the order within 30 days of the conclusion of the contract at the latest. If we fail to do so, you may set us an appropriate additional period and, if we still do not deliver, terminate the contract and receive a refund of what you have paid. The risk of loss of or damage to the products passes to you when you, or the person you designate, receive the order.

Business customers only: risk passes when we hand the order over to the carrier, unless otherwise agreed in the quote.

6. Receiving the order

When you receive the order, check the condition of the parcels in the presence of the driver and note any visible damage on the delivery note. This helps us claim against the carrier and resolve your case faster.

Business customers only: visible defects must be reported within 4 days of receipt and hidden defects within 30 days (Articles 336 and 342 of the Spanish Commercial Code).

7. Right of withdrawal

The boxes are made to each customer’s specifications (dimensions, material, print). Under Article 103(c) of the Spanish consolidated Consumer Protection Act, there is therefore no right of withdrawal for these products. This does not affect the legal guarantee of conformity (section 8).

8. Guarantee

Consumers only: we are liable for any lack of conformity that becomes apparent within three years of delivery. Any lack of conformity that becomes apparent within the first two years is presumed to have existed at the time of delivery. You may choose between repair or replacement of the products and, if neither is possible or is not carried out within a reasonable time, request a price reduction or termination of the contract. Conformity is assessed against the approved specification (section 1.3) and the tolerances in section 2.

Business customers only: if the products have manufacturing defects reported within the periods in section 6, we will remake the defective units or refund their price, at our choice. Our liability is limited to the price of the affected order and does not include loss of profit or indirect damage, except in cases of wilful misconduct or gross negligence.

The guarantee does not cover damage caused after delivery by improper use, storage or handling, modifications made by the customer, or normal wear and tear. How to make a claim is explained on our Guarantee page.

9. Force majeure

We are not liable for delays or failures caused by circumstances beyond our control (for example natural disasters, supply outages, transport strikes or decisions of the authorities). We will inform you as soon as possible and agree a new date with you. If the delay exceeds 30 days, either party may terminate the contract, with a refund of amounts paid for anything not delivered.

10. Complaints

You can make a complaint by email ([email protected]), by WhatsApp or by phone (+34 645 288 831). We will acknowledge receipt with a complaint number and reply within 15 days at the latest.

Consumers only: if we cannot reach a solution, you may apply to the Spanish Consumer Arbitration Boards; in the Valencia region, the Junta Arbitral de Consumo de la Comunitat Valenciana. Boxes does not currently participate in any alternative dispute resolution scheme; if your complaint is not resolved, we will inform you of this in writing and name a competent body.

11. Governing law and jurisdiction

Business customers only: the contract is governed by Spanish law, excluding the United Nations Convention on Contracts for the International Sale of Goods (Vienna, 1980). Before going to court, the parties will try to resolve any dispute by negotiation for 30 days. The parties submit to the courts of Valencia.

Consumers only: the contract is governed by Spanish law, without prejudice to the mandatory protective rules of the country of your habitual residence. You may bring proceedings in the courts of your place of residence.

12. Language and versions

These terms are available in Spanish, English, German, Italian and French. Business customers only: in case of discrepancy, the Spanish version prevails.