Quality guarantee
for our boxes

We make every order to the specification and proof you approve. If anything does not match what was agreed, we put it right.

Consumers: three-year legal guarantee

If you buy as a private individual, we are liable for any lack of conformity that becomes apparent within three years of delivery, under the Spanish consolidated Consumer Protection Act. If the defect appears within the first two years, it is presumed to have existed at delivery and you do not have to prove it. You can choose whether we replace or repair the defective boxes; if that is not possible, we reduce the price or terminate the contract and refund you.

Businesses and professionals

If you buy for your business, report visible defects within 4 days of receipt and hidden defects within 30 days. If the defect is a manufacturing one, we remake the affected units or refund their price.

Damage in transit

If the order arrives damaged, check the parcels in front of the driver, note the damage on the delivery note and send us photos the same day. We handle the claim with the carrier.

Withdrawal

The boxes are made to each customer’s specifications, so the right of withdrawal does not apply (Article 103(c) of the Spanish consolidated Consumer Protection Act). This does not affect the guarantee.

Storage

Keep the boxes in a clean, dry place, away from damp, at a stable temperature of 15–25 °C and stacked on a flat surface. That way they keep their shape.

The full terms are set out in our Terms and conditions of sale.